Courier delivery questions, answered

Delivery is priced per mile, by vehicle type. The miles counted are the driver's trip to your pickup, the delivery itself and the return to the pickup, plus any tolls at cost. Your quote shows every line before you pay. Current standard rates: $1.50 per mile by car, $2.00 by cargo van and $4.00 by box truck.

Choose a car for documents, parcels and small boxes up to 100 lb, a cargo van for multiple boxes or furniture up to 3,000 lb, and a box truck for pallets and large freight up to 10,000 lb.

You can pay with PayPal or with a credit or debit card. You are only charged after you accept your quote.

Yes. As soon as the driver picks up your package and the sender signs, you can follow the driver on a live map in your account. Tracking ends automatically when the package is delivered, to protect the driver's privacy.

Every order has a waybill. The sender signs and types their name at pickup and the recipient does the same at drop-off. You can download the signed waybill PDF from your account.

Waybills and signatures are kept for one year after delivery and are then permanently deleted.

If no driver accepts your delivery, it is cancelled and your payment is refunded in full automatically. You can also cancel for a full refund while we are still looking for a driver.

Coverage is limited to $100 per package for loss, theft or destruction. If your shipment is worth more, please buy third-party insurance before you send it.

Nothing hazardous, illegal in nature or illegal to transport. You are responsible for what you ship, and drivers may refuse prohibited items.

Mark it as needing a permit when you book and give the driver two copies at pickup: one travels with the shipment and one is kept by the driver.

ZypRoute is an on-demand courier service for customers across the United States. Enter your pickup and drop-off addresses to get a quote; a job is offered to the nearest available approved driver with the right vehicle.

Create a driver account in the ZypRoute driver app, add your vehicle and upload your license and insurance. Drivers are independent contractors and keep their share of each fare, shown before they accept a job, plus all tolls once approved.